The answering service will ask for your name, building name and/or address, your suite number, telephone number, contact name and a brief description of the reason you are calling. During normal business hours (8:00 A.M. – 5:00 P.M. Monday through Friday) the answering service will route your call to GPE’s home office and a trained staff member will contact you or simply dispatch a building engineer or notify your property manager.

After hours and on weekends and holidays, the answering service will direct the call to a pre-determined list of GPE maintenance and management employees depending on the nature of the call. Each morning at 8:00 A.M., GPE’s building engineers and property managers receive an email from the answering service detailing a list of the calls the answering service received in the past 24 hours and follow up to insure that the issue has been properly addressed.

GPE’s staff of experienced building engineers is trained to assess problems and perform light maintenance on building systems. If an engineer determines the problem or maintenance issue requires more than light maintenance, the engineer or the property manager will contact a GPE approved vendor who will be dispatched to the building to take care of the problem. If the problem is a tenant responsibility, the building engineer can provide contact information for GPE’s vendors to tenants.

- Steve Kroll, Director of Property Management